This Privacy Policy explains how Karavan Car Trading L.L.C-FZ (“Karavan”, “we”) collects and uses personal data through karavango.co. It applies to visitors, people who ask us to buy their car, and people who ask about cars we sell.
1. Who is responsible
Karavan Car Trading L.L.C-FZ, Licence No. 2653713.01, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. Contact for privacy questions: [privacy contact email — to be confirmed].
2. What data we collect
- Contact details: name, phone and WhatsApp number, email (optional), preferred language and contact time.
- Vehicle details: make, model, year, mileage, specification, condition, history, loan status, VIN / chassis number (optional), location of the car, expected price (optional).
- Photos of the car you upload. Please avoid photos showing people or personal documents.
- Vehicle documents: the Vehicle Registration Card (Mulkiya) if you choose to upload it. Other documents are requested only when needed for the deal, through a separate secure link.
- Technical data: IP address, browser type, pages visited, advertising source of your visit (for example UTM parameters), and cookie choices.
- Consent records: which consents you gave, when, and to which version of this policy.
3. Why we use it
- To review your request to sell your car, contact you about it, prepare a preliminary offer, arrange an inspection and complete a purchase.
- To answer your questions about cars we sell.
- To keep the website secure and prevent spam and abuse.
- To measure how the site and our advertising perform — only with your consent for analytics and advertising cookies.
- To send you news and offers — only if you separately opt in. You can unsubscribe at any time.
- To comply with legal obligations.
4. Who can see your data
Only authorised Karavan staff who handle your request. Documents are stored encrypted in private storage and are never sent by messenger or email. We use service providers to run the website (hosting, email delivery, security checks, analytics and advertising tools if you consent). The current list of providers is available on request. We do not sell personal data.
5. Advertising and analytics
With your consent we use Google Analytics, Google Ads and Meta (Facebook/Instagram) tools to measure visits and the results of our ads. We do not send your name, phone, email, VIN or documents to these services in readable form. See our Cookie Policy.
6. International transfers
Some providers may process data outside the UAE. Where this happens we use providers that apply appropriate safeguards. [Details to be confirmed by legal counsel.]
7. How long we keep data
[Retention periods to be confirmed.] Proposed: requests that did not lead to a purchase — up to 12 months; documents — deleted when no longer needed for the deal or legal obligations; IP addresses in requests — anonymised after 90 days.
8. Your rights
You can ask for access to your data, correction, deletion, restriction of processing, or withdraw a consent at any time using the data request form. We may need to confirm your identity first.
9. Security
We use encrypted connections (HTTPS), access control with two-factor authentication for staff, encrypted storage for documents, malware checks for uploaded files and an audit log of access to documents.
10. Changes
We will publish any changes on this page with a new version number and date.